The service level agreement SLA guide : SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA
The Four Agreements
ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management
The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
Climate and Trade Policy: Bottom-up Approaches Towards Global Agreement (Esri Studies Series on the Environment)